Refund Policy

This policy covers Premium subscriptions and one time Premium purchases on NZXT Server.

Digital services

Premium is a digital service that starts as soon as your payment goes through, which means your listing is promoted immediately.

When we refund

• you were charged twice for the same purchase
• the Premium features you paid for were never delivered to your listing
• you request a refund within 14 days of purchase and your Premium placement has not yet gone live

When we do not refund

• Premium placement has already been live and delivered
• your listing was removed or your account was banned for breaking our terms or Acceptable Usage policy
• you are unhappy with how many players or clicks your listing received, since we promote listings but cannot guarantee results
• you forgot to cancel a subscription that already renewed

Subscriptions

Monthly Premium renews automatically until you cancel it. You can cancel at any time from your billing page and you keep the benefits until the end of the period you already paid for. Cancelling does not refund a period that has already started.

How to request a refund

Contact us with your account email and the date of the charge. We aim to review requests within 5 business days, and approved refunds are returned to the original payment method.

Chargebacks

Please talk to us before opening a chargeback. Accounts with an unresolved chargeback may lose access to Premium features.